We value our customers highly and all purchases made through our online shop are important to us. Our tribe do their best to ensure we honour all shipping requests and you receive your items as quickly as possible. To ensure that your items reach you when you expect them to and you can get your glow on when you want to, please read the shipping policy below for online orders. 

BUSINESS SHIPPING HOURS

Monday – Friday 10am – 4pm GMT, excluding bank holidays

Items are generally processed within 2 days of being placed. Items ordered on Friday after 4PM GMT, as well as items ordered Saturday, Sunday and bank holidays, will be processed the following Monday (or Tuesday if it's a bank holiday Monday). We primarily ship through Royal Mail Tracked or UPS tracked. Please allow between 2-5 business days for your product to arrive once it has been processed and fulfilled. 

Please Note: We will not be able to refund any shipping costs

UK DELIVERY

Standard UK Delivery | 2-5 business days after dispatch | £4.99

Free UK Delivery | Available on all orders over £50 | Allow 2-5 business days after dispatch

Next Day UK Delivery | Orders placed before 12pm Monday - Friday | £6.80

EUROPEAN DELIVERY 

Standard European Delivery | Rates vary dependent on country and product weight

Free European Delivery | Available on all order over £150

Any Tax's or import duties due in your destination country are to be paid by you, the customer. We do not cover import duties for products. 

WORLDWIDE DELIVERY

Standard Worldwide Delivery | Rates vary dependent on country and product weight

Free Worldwide Delivery | Available on all order over £250

Any Tax's or import duties due in your destination country are to be paid by you, the customer. We do not cover import duties for products. 

NEXT DAY DELIVERY POLICY

Items purchased with next day delivery shipping need to be placed before 12PM GMT in order to be processed and shipped out the same day. Orders placed after 12PM GMT will be processed and shipped the following business day. Items ordered next day delivery after 12pm on a Friday or on a Saturday or Sunday will be processed and shipped the following Monday.

INTERNATIONAL SHIPPING

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.

For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded. You will also be charged a processing fee of £10. 

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and ship the remaining products when they are back in stock (usually the following day).

REFUSED / UNDELIVERABLE PACKAGES

In the case of a parcel being returned to Young LDN due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this in the UK is £4.99. Customers will be contacted via email should a parcel be returned to us.

If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Young LDN will not be refunded (as per the cost above) and a processing fee of £10 will be charged.